About our privacy policy

Software Outlet cares about your privacy. We therefore only process data that we need for (the improvement of) our services and will be careful with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Software Outlet. The effective date for the validity of these conditions is 01/01/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have in regard to the personal data you have provided us with.

If you have any questions regarding our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible..

Your data will be stored on a Dutch server

We host our web shop on servers under our own management. We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data. For keeping our services online, we cooperate with the leading Dutch provider: TransIP.

E-mail and mailinglists

Our website uses Amazon SES, a third party provider that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Amazon SES servers. Amazon SES will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this link you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is always stored securely. Our mailings use cookies and other Internet technologies that provide insight into whether emails are opened and read. 

Payment service providers

In order to process (part of) the payments in our web shop, we use the payment service providers Pay.nl, Adyen, Paypal and Klarna. These parties process your name, (email) address, possible residence details and your payment information such as your bank account or credit card number. Our payment providers have taken appropriate technical and organisational measures to protect your personal data. The payment providers reserve the right to use your details to further improve our services and, as part of this, to share (anonymised) data with third parties. It is also possible that, in the case of an application for a deferred payment (credit facility), parties may share your personal data and order data with a post-payment service provider. All the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of the service provision by the above-mentioned providers for which they engage third parties. Payment service providers will not store your data any longer than permitted by law.

Reviews

We collect reviews via various platforms, including Trustpilot, Trustedshops, Tweakers etc. If you leave a review through one of these platforms, you are required to provide your name, e-mail address and possibly other details. The review platforms share this information with us so that we can link the review to your order. The platform also publishes your name and sometimes your place of residence on its own website. In some cases, a review platform may contact you to explain your review. In the event that we invite you to leave a review, we will share your name, order number and e-mail address. They only use this information for the purpose of inviting you to leave a review. The review platforms we work with have taken appropriate technical and organisational measures to protect your personal data. All of the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of the service provision for which review platforms engage third parties.

Purpose of the data processing

General purpose of processing

We use your data exclusively for the purpose of executing the agreement. This means that the purpose of the processing is always directly related to the assignment you have given. We do not use your details for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In some cases Software Outlet may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case we are obliged to share your data.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will offer you the opportunity to remove your data independently. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, and we will therefore retain this data for the duration of the applicable term. However, our employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable data format that we use in our systems.

Right of inspection

You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right to rectification

You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified to the e-mail address we have on record.

Right to restriction of processing

u always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Software Outlet. If you object we will immediately cease data processing pending resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we process, and then permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies from the US company Google are placed as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies of third parties

Third-party cookies are also placed through our web shop. The use of cookies by other companies is subject to the privacy and cookie policy of the company concerned.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will notify you by email.

Contact details

Software Outlet,  Postbus 130, 7450AC, Holten, Nederland. E [email protected]

Contact for privacy matters

Guido Ter Avest

Last modified (01-01-2021); old versions of the Privacy Policy: